Help centre
How to run your day, set up for the first time, and fix problems — one topic per page, follow the screenshots and tap along.
Daily work
- See today's bookings — Open the calendar and it's today: which groomer, what time, which pet, paid or not.
- Add a booking (phone / WhatsApp customers) — Tap an empty slot on the calendar → choose customer, pet and service → confirm.
- A customer walks in — Tap the green “Walk-in” button; you can start grooming straight away.
- Change the time or groomer — In the booking, tap “Edit” → change date, time or groomer → save.
- Arrived → Grooming → Done — One tap on the progress bar at the top of the booking.
- Take payment (POS) — In the booking, tap “Checkout at POS” to charge the grooming and any retail together.
- Take payment without the POS — Use this if you don't have the POS, or the POS isn't available.
- No-show or cancellation — At the bottom of the booking: “Mark as no-show” or “Cancel booking”.
- Before/after photos and reports — When you're done, tap “Upload before/after photos” and send them to the owner on WhatsApp in one tap.
- Find a customer — Search “Customers” by name, phone or pet name.
- Sell products (POS) — On the POS, tap a product or scan a barcode → collect payment.
- Revenue and reports — “Reports” shows monthly sales; POS → Reports shows payment methods for cashing up.
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