Help centre › Troubleshooting

Customer didn't get the WhatsApp confirmation

Check each item:

1. Settings → Messaging: WhatsApp is connected and WhatsApp booking confirmation is ticked.
2. The template name matches Meta exactly, and its status is “Approved”.
3. The customer's profile has the right mobile number.
4. Only bookings the customer made online get a confirmation — not ones you entered, walk-ins or past bookings.
5. Bookings that need your approval are only confirmed once approved.

If everything is right and it still isn't arriving, contact us — we can see the result and reason for every send.

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