Help centre › Troubleshooting

A customer says they can't pick a time

It's usually one of these:

• Opening hours: you're closed that day or it's set as a holiday.
• Roster: no groomer is working that day.
• Daily limit: already full.
• Service length: the service takes 2 hours but the remaining gap is shorter.
• Free plan: the 10 online bookings for this month are used up.

Open your booking link on your own phone to see exactly what the customer sees.

← Tapped a slot but the time wasn't filled in · “Already booked” when choosing a groomer →

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