Automatic WhatsApp confirmations

Less time on WhatsApp, more time grooming.

When a customer books online, the system confirms it from your shop's own WhatsApp number — customer, pet, date, time and service — without you typing a word.

Pro and above · AI auto-reply: Chatwoot / WATI, paid separately

How it works

1. ① A customer books online They pick a service and time on your shop's booking page.
2. ② The confirmation goes out A Meta-approved official template, sent from your own number, so it isn't treated as spam.
3. ③ It's in your calendar No reply needed — the booking is already on the groomer's row.

Key points

• Every WhatsApp chat in one inbox that the whole team can share
• Want AI to answer prices and times and book for customers? Add WhatsApp AI auto-reply — a separately paid third-party Chatwoot or WATI account is required

Questions shop owners ask

My customers are used to WhatsApp. Will they book online?

PAWSIN's customers were WhatsApp users too. Now 94% of its bookings are made online by customers themselves, and 99 were made between 9 pm and 9 am. You can keep using WhatsApp as well — confirmations are sent from your own number.

Do I need a separate WhatsApp Business account?

Yes. Confirmations are sent from your shop's own number, so you connect WhatsApp Business (Meta, WATI or Chatwoot) in Settings → Messaging and use a Meta-approved template. WhatsApp template message fees are charged by Meta or your provider and are not included in PettoBook's monthly fee. The help centre walks you through the setup.

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